Your privacy, trust, and dignity matter to HealthMeek.

This Privacy Policy explains how HealthMeek collects, uses, protects, and shares information when families, clients, caregivers, applicants, staff, and visitors use our website, portals, forms, and care support services.

Effective Date: June 2026

A clear privacy promise for care, family communication, and caregiver support.

HealthMeek is built around trust. We collect information carefully, use it for legitimate care and business purposes, protect it with reasonable safeguards, and limit sharing to what is necessary for service, safety, operations, and legal responsibilities.

Request Care

We protect care trust.

Care-related information deserves extra respect, even when it is not emergency or hospital information.

We limit use and sharing.

We use personal information for care support, account access, employment, billing, safety, and operations.

We communicate responsibly.

Calls, texts, emails, and portal notices are used to support service, follow-up, onboarding, and updates.

Information We Collect

HealthMeek collects information needed to review care requests, coordinate services, manage accounts, communicate with families, and support caregiver onboarding.

Client, family, caregiver, applicant, and contact information submitted through forms, calls, portals, or office communication.

Care request details, service preferences, scheduling needs, household notes, safety concerns, and support instructions.

Portal account information such as name, email, phone number, login status, profile updates, and account activity.

Caregiver applicant information, including qualifications, availability, uploaded documents, credentials, and onboarding records.

Billing, invoice, payment status, service records, and transaction-related information when services are billed or paid.

HealthMeek collects information for care support, account access, caregiver onboarding, billing, safety, compliance, and business operations.

How We Use Information

HealthMeek uses information to provide a safer, clearer, and more organized care experience for clients, families, caregivers, and staff.

Review and respond to care requests.

Coordinate services, schedules, care notes, family updates, and office follow-up.

Support caregiver applications, onboarding, assignments, document review, and availability workflows.

Create and manage client, caregiver, family, staff, and office portal access.

Process billing, invoices, payment status, service confirmations, and administrative records.

Improve service quality, communication, safety, training, and internal workflows.

HealthMeek does not use personal information in a way that is unrelated to care support, account management, employment, billing, safety, compliance, or service operations.

Care Records & Sensitive Information

HealthMeek treats care-related information as confidential and access-controlled, even when a record is not classified as hospital or emergency medical information.

Care notes, client preferences, service records, uploaded files, family messages, and coordination details are handled with restricted access.

Only authorized staff, approved caregivers, and appropriate portal users should access information connected to their role.

HealthMeek may limit what caregivers, family members, or staff can see based on permission level, assignment, relationship, and care need.

If HealthMeek receives sensitive health-related information, we handle it carefully and limit use or disclosure to appropriate purposes.

HealthMeek is designed to respect privacy, confidentiality, and dignity in every client and caregiver interaction.

When We Share Information

HealthMeek does not sell personal information. Information is shared only when needed to operate services, support care, comply with law, or protect safety.

With authorized HealthMeek office staff and approved caregivers assigned to support the client.

With family members, representatives, or portal users authorized by the client or permitted by account settings.

With trusted service providers that help operate hosting, communication, billing, scheduling, storage, security, or technology systems.

When required by law, court order, licensing requirement, audit, investigation, government request, or legal process.

When needed to protect clients, caregivers, staff, property, system security, or the safety of any person.

Any third-party service provider is expected to handle information responsibly and only for the purpose of supporting HealthMeek operations.

Caregiver Applicant & Team Records

Caregiver applicants and team members may submit personal, professional, credential, availability, tax, identity, and onboarding information.

HealthMeek uses caregiver information to review applications, verify qualifications, manage onboarding, and coordinate assignments.

Uploaded documents may include credentials, identity documents, forms, certifications, and work-related records.

Availability and assignment information may be used to match caregivers with appropriate client needs.

HealthMeek may retain applicant and team records for business, compliance, staffing, tax, dispute, and recordkeeping purposes.

Caregiver information is handled as confidential business and personnel information.

Text Messages, Calls & Email

HealthMeek may communicate by phone, text message, email, portal notification, or similar communication tools when contact information is provided.

Messages may include care request follow-up, appointment information, portal access, caregiver onboarding, assignments, billing reminders, and office updates.

Message and data rates may apply depending on the user’s carrier.

Users may request that HealthMeek stop non-essential marketing or promotional messages.

Some service-related messages may still be necessary for care coordination, account access, safety, billing, legal records, or office operations.

Do not send emergency requests through email, text, website forms, or portal messages. For emergencies, call local emergency services immediately.

Payments, Billing & Financial Records

HealthMeek may collect billing details, invoices, service charges, payment status, and transaction records needed to manage services.

Payment processing may be handled by secure third-party payment providers.

HealthMeek should not store full payment card numbers unless a compliant payment provider or approved secure system is used.

Billing records may be retained for accounting, tax, service history, dispute resolution, and compliance purposes.

Refunds, cancellations, deposits, and billing adjustments may be governed by separate agreements or service terms.

Never send full card numbers, banking passwords, or sensitive payment credentials by regular email, text, or public website forms.

Cookies, Analytics & Website Data

HealthMeek may use cookies, logs, analytics, and similar tools to operate the website, protect security, and understand how visitors use the site.

Website data may include IP address, browser type, device information, pages visited, referral source, and approximate usage activity.

Cookies may support security, preferences, forms, analytics, and portal sessions.

Users can usually control cookies through browser settings.

Disabling cookies may affect website or portal functionality.

Website analytics are used to improve HealthMeek services, not to sell personal information.

Security Safeguards

HealthMeek uses reasonable administrative, technical, and physical safeguards to protect personal information.

Role-based access controls for office, client, caregiver, family, and staff areas.

Secure login workflows where supported.

Controlled document handling for uploaded files and sensitive records.

Permission limits so users only access information connected to their role.

Ongoing improvement of system security, backups, monitoring, and administrative procedures.

No website, portal, email, or internet-connected system can be guaranteed 100% secure, but HealthMeek works to reduce risk and protect trust.

Your Privacy Choices

Users may contact HealthMeek to request help with access, updates, corrections, communication preferences, or account questions.

Ask to update incorrect contact, profile, or care request information.

Ask about family, client, caregiver, or staff portal access.

Ask to limit certain communications where possible.

Ask questions about how information is used or shared.

Request review of account access if information appears incorrect or is being viewed by the wrong person.

Some information may need to be retained for service, legal, staffing, safety, billing, compliance, or recordkeeping reasons.

Children & Vulnerable Clients

HealthMeek services may involve vulnerable adults, seniors, families, or clients who need extra care and privacy protection.

HealthMeek does not knowingly use the website to collect information from children for unrelated marketing purposes.

Information about minors, seniors, or vulnerable clients should be submitted only by authorized family members, guardians, representatives, or responsible parties.

HealthMeek may restrict access to sensitive information when needed to protect safety, privacy, or dignity.

Families should contact the HealthMeek office if they need help correcting or limiting access to sensitive client information.

Policy Updates & Contact

HealthMeek may update this Privacy Policy as services, portals, communication tools, business needs, or legal requirements change.

The updated policy will be posted on the HealthMeek website.

Continued use of the website, portals, or services after an update means the updated policy applies.

Questions about privacy can be directed to the HealthMeek office.

For urgent care or emergency situations, do not rely on this policy page or website forms.

Contact: care@healthmeek.com

HealthMeek Privacy Commitment

Have a privacy question?

Contact the HealthMeek office if you need help with portal access, communication preferences, profile updates, care record questions, or privacy concerns.

Contact HealthMeek

This Privacy Policy is a strong operational draft for HealthMeek website, portal, care support, caregiver, and office workflows. Final publication should be reviewed by qualified counsel for Florida requirements, HIPAA applicability, SMS consent language, employment records, payment processing, and third-party platform agreements.